Terms and Conditions

These terms govern your use of onsitefitnessservice.com and, except where a signed agreement says otherwise, the services On Site Fitness Service provides. In these terms "we", "us" and "our" mean On Site Fitness Service; "you" means the customer, the property owner or the person authorizing the work.

Order of precedence. If we have a signed service agreement, master agreement or accepted written quote with you, that document controls to the extent it conflicts with these terms. These terms fill the gaps; they do not override what you have signed.

We repair, maintain, install, assemble, relocate and remove commercial and residential fitness equipment, recover upholstery, install and repair mirrors, and administer manufacturer and extended warranty claims. We do not sell gym memberships, run fitness programs, provide training or instruction, and nothing on this site should be read as fitness, medical or health advice.

Nothing starts without an approved quote for that property. Repairs, warranty work and diagnostics are quoted, approved and billed per property. Preventive maintenance may be priced across a portfolio.

An estimate is an estimate. A quote is based on what is known at the time, usually after a trip and diagnostic. Commercial equipment is used equipment, and what is wrong with it is not always the whole of what is wrong with it. If we find additional faults, if a part is superseded or discontinued, or if the labor required turns out to be greater than the fault suggested, the price and the scope can change. We will tell you before we proceed with work beyond what you approved.

Parts are not stocked in this industry. Most repairs are not completed on the first visit; the first visit identifies the exact part. Timeframes we give for attendance, parts arrival and completion are good-faith estimates, not guarantees, and they depend on manufacturer supply.

Replacing one part can expose another. A new component often runs truer and stronger than what it replaced and can put load onto adjacent worn parts, which then fail. That is a characteristic of repairing used equipment, not a defect in our work, and any resulting further repair is separately quoted.

We supply and install the parts we use. We do not normally sell parts on their own, and we do not normally work from a diagnosis made by someone else — if we cannot stand behind the diagnosis, we cannot be accountable for the outcome. Where we agree to install a part supplied by you or diagnosed by another party, we do so without any warranty on that part or on the outcome, and you accept the risk that the fault is not resolved.

We are not the manufacturer of the equipment or the parts we install. Any warranty on a part is the warranty given by its manufacturer, and it passes to you on the manufacturer's terms — we do not extend, enlarge or guarantee it. Where we act as an authorized servicer or administer a claim, we are performing work under the manufacturer's or administrator's program and their coverage decision governs what is and is not covered.

Any limited warranty on our own workmanship, if given, is the one stated on your written quote or invoice. Beyond that, see the disclaimer below.

EXCEPT FOR ANY EXPRESS LIMITED WARRANTY STATED IN WRITING ON YOUR QUOTE OR INVOICE, ALL SERVICES, PARTS, WORK PRODUCT AND WEBSITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTY OF TITLE OR NON-INFRINGEMENT, AND ANY WARRANTY THAT THE EQUIPMENT WILL BE FREE FROM DEFECT, FIT FOR CONTINUED COMMERCIAL USE, OR FREE FROM FURTHER FAILURE.

WE DO NOT WARRANT THAT ANY REPAIR WILL BE PERMANENT, THAT ANY MACHINE IS SAFE FOR USE AFTER SERVICE, THAT THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT INFORMATION ON THIS WEBSITE — INCLUDING PRICING, TIMEFRAMES, COVERAGE AREAS AND SERVICE DESCRIPTIONS — IS COMPLETE OR CURRENT. Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you.

We service equipment; we do not supervise its use. You remain responsible for inspecting equipment before returning it to service, for taking out of service anything that is unsafe or awaiting parts, for signage and member instruction, and for compliance with any standard or code applicable to your facility.

Pre-existing conditions are yours. We are not responsible for the pre-existing condition of the equipment, or for the condition of floors, walls, framing, anchors, electrical supply or the building itself. Mirror and wall-mounted work depends entirely on the construction behind the surface, which is often not visible until work begins.

Access is yours to provide. You are responsible for safe and timely access to the property and the equipment, adequate clearance and power, working elevators or lifts where needed, and any permits, association approvals or building consents the work requires. Time lost to access problems is chargeable.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOSS OF USE, LOSS OF MEMBERS OR TENANTS, DOWNTIME, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES, THE EQUIPMENT OR THIS WEBSITE, WHETHER THE CLAIM IS BROUGHT IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THAT PARTICULAR SERVICE. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these terms excludes liability that cannot lawfully be excluded, and some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify, defend and hold harmless On Site Fitness Service, its owners, officers, employees and subcontractors from and against any claim, demand, loss, liability, damage, fine, cost or expense (including reasonable attorneys' fees) arising out of or relating to your use of the equipment, your operation of the facility, your failure to remove unsafe or out-of-service equipment from use, your breach of these terms, or any inaccurate information you provided about the property, the equipment or its warranty status.

Invoices are payable on the terms stated on the invoice. Overdue amounts may carry interest at the maximum rate permitted by Texas law, and you are responsible for the costs of collection, including reasonable attorneys' fees. We may suspend scheduled work while an account is past due.

A trip charge and a diagnostic charge apply to attendance and are payable whether or not the repair proceeds. Cancellations or access failures that are not notified with reasonable advance notice may be charged as an attended visit. Travel charges apply outside our Dallas-Fort Worth, Austin, Houston and San Antonio metro areas.

Title to any part passes to you on payment in full. Equipment or parts left with us remain your property; if they are not collected after we have asked you to collect them, we may charge storage and, after a reasonable period, dispose of them.

Manufacturer and brand names on this site are used only to identify the equipment we service and the parts we source. All trademarks are the property of their owners. Their use does not imply that we are affiliated with, endorsed by, sponsored by or an authorized dealer for any manufacturer, except where we state a specific authorization in writing.

The content of this site is provided for information and is subject to change without notice. Service areas, timeframes, coverage and descriptions are indicative and are not an offer capable of acceptance; a binding commitment arises only from a written quote we issue and you approve. You may not copy, scrape, republish or reuse the content of this site commercially without our written permission, and you may not attempt to interfere with the operation or security of the site.

We are not liable for delay or failure to perform caused by anything beyond our reasonable control, including manufacturer or supply chain delay, discontinued parts, carrier delay, severe weather, fire, flood, utility or network failure, labor disruption, epidemic, civil disturbance, or acts of government.

These terms and any dispute arising out of them or out of the services are governed by the laws of the State of Texas, without regard to its conflict of laws rules. You and we agree that the exclusive venue for any dispute is the state or federal courts located in Tarrant County, Texas, and each of us consents to the jurisdiction of those courts.

Any claim arising out of or relating to the services or this website must be brought within one year after the claim arose, to the extent that limitation is permitted by law.

If any provision of these terms is held unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will stay in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent. These terms, together with any signed agreement or approved written quote, are the entire agreement between us on their subject matter. We may update these terms, and the version published here at the time your work is approved is the version that applies.

Last updated: August 14, 2026. Questions: 800-730-5802 or our contact page.