Gym Equipment Repair Case Studies
These are real repairs from On Site Fitness Service technicians’ own service notes, 7 jobs in 7 Texas cities: what was wrong, how it was diagnosed, what the manufacturer’s warranty covered, and how many visits it took. One needed only an adjustment, most needed parts, two took five visits to reach the root cause, and one ended with the honest advice to replace the machine. Customers are not named.
Repairs we have written up
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Austin, TX · StairMaster 4G StepMill
The StairMaster StepMill That Kept Pausing Itself in Austin
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Georgetown, TX · Matrix Lifestyle LED treadmill
The Matrix Treadmill Fault Hiding in a Loose Power Cord
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Houston, TX · Star Trac 4 Series treadmill
Four Faults on One Star Trac Treadmill at a Houston Apartment Gym
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Dallas, TX · StairMaster 4G StepMill
A StairMaster StepMill That Would Not Move, and Needed No Parts
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Frisco, TX · Matrix Performance ClimbMill
A Matrix ClimbMill Back in Service at a Frisco Health Club
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Prosper, TX · Precor EFX 5.17i elliptical
When Repair Is Not the Answer: A Precor Elliptical in Prosper
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San Antonio, TX · Matrix T5x treadmill
A Matrix T5x Treadmill at a San Antonio Corporate Fitness Center
More from our repair records
The brands we repair, with what goes wrong on each; the machine types we repair; and how warranty service works.
About these case studies
Are these real repairs?
Yes. Each one is written from the notes our technician filed on that job and illustrated with the technician’s own photos. The city, the type of facility and the machine are accurate.
Why don’t you name the customers?
Our customers’ equipment problems are their business. We name the city and the kind of facility, which is what tells you whether the job is like yours, and leave the property out.
Why do some of these take more than one visit?
Because nobody in this industry stocks every part for every model, and some faults can only be ruled out one part at a time. We would rather show you how a real repair goes than promise a first-visit fix we cannot guarantee.