Gym and Fitness Equipment Repair in Texas
Repair, preventive maintenance and installation for commercial and home gym equipment — on site, across Texas.
Equipment we repair
Treadmill, elliptical, bike and weight machine repair
On Site Fitness Service repairs, maintains and installs commercial and home gym equipment where it stands — treadmills, ellipticals, bikes, stair climbers and strength machines. Since 2007 our technicians have completed more than 30,000 service calls in over 300 Texas cities, from Dallas-Fort Worth to Houston, Austin and San Antonio.
Services
Repair, maintenance and installation
Fitness equipment repair
Belts, decks, motors, consoles, cables and upholstery on cardio and strength equipment, in or out of warranty. Every repair is quoted for that property and approved before work starts.Learn more
Preventive maintenance
Scheduled visits that catch wear before it turns into a breakdown. Priced on your cardio and strength machine count — and across a whole portfolio, with volume discounts.Learn more
Installation and assembly
New equipment assembled and installed to the manufacturer’s specification, whether it arrives as one treadmill or a full fitness center.Learn moreMore services
- Warranty repairCovered labor billed to the manufacturer, not to you.
- Equipment relocationBroken down, moved and rebuilt — between properties, floors or rooms.
- Assembly and disassemblyNew equipment assembled; existing equipment taken apart for a move.
- Equipment removalDisassembled, carried out and hauled away, upper floors included.
- Upholstery repairTorn pads and seats recovered or replaced.
- Gym mirrorsMirror walls and smart fitness mirrors installed, replaced and repaired.
- Cables and accessoriesCables, grips, safety keys, pedals and seats replaced.
- All servicesEverything we do, on one page.
How a repair works
From service request to a working machine
Request service
Tell us the machine, what it is doing and where it is — online, or call 800-730-5802. A service coordinator schedules the visit.
Diagnosis on site
A technician inspects the machine and identifies the exact part it needs, so the right one is ordered rather than guessed at.
Approved quote
You receive a written quote for that property. Nothing starts until it is approved — urgent work included.
Parts and repair
Nobody in this industry stocks parts for every machine, so most repairs are finished on a return visit once the part arrives.
Preventive maintenance
Silver, Gold and Platinum maintenance plans
A plan is three choices: which tier, how often, and how many machines. Gold is the most common tier and quarterly the most common interval — and plan customers get a reduced labor rate and a parts discount on repairs, set out in the quote.
SilverPreventative maintenance
Cardio Equipment
Inspecting of all treadmill decks; adjusting all belts; inspecting elevation systems and moving parts, chains and gears; lubricating all visible pivot points; keypad function tests; inspecting all moving parts for signs of wear and tear; and calibrating and testing units for safe operation.
Strength Equipment
Inspecting of upholstery and all cables, belts, pulleys, upholstery and frames for signs of wear and tear; inspecting adjustment pins, guide rods, bushings, seat slides and all moving parts; lubricating guide rods and calibrating and testing all units for safe operation.
GoldPreventative maintenance
Most commonCardio Equipment
Internal cleaning and vacuuming; waxing treadmill decks; adjusting all belts; lubricating elevation systems and moving parts, chains and gears; keypad function tests; inspecting all moving parts for signs of wear and tear; and calibrating and testing units for safe operation.
Strength Equipment
Cleaning upholstery and inspecting all cables, belts, pulleys, upholstery and frames for signs of wear and tear; lubricating all pivot points, adjustment pins, guide rods, bushings, seat slides and all moving parts; and calibrating and testing all units for safe operation.
PlatinumPreventative maintenance
Per-machine checklistTreadmills
- Inspect and Adjust Running Belt
- Inspect Deck for Wear and Wax Levels
- Vacuum Interior/Exterior
- Clean Hood
- Clean Frame
- Inspect Drive Belt
- Inspect Rollers
- Check Motor Brushes
- Lubricate Lift
- Inspect Wheels
- Inspect Shock Absorption System
- Diagnose Errors
- Check Mileage and/or Hours
- Check Amp Draw
Steppers
- Clean Covers
- Clean Frame
- Vacuum Interior
- Clean Friction Belt
- Grease Pivots
- Check Springs
- Check Cables
- Lubricate Chains
- Check Shocks
- Check Electrical Connections
- Check Alternator Brushes
- Check Handrails
- Diagnose Errors
- Record Usage/Hours
Exercise Bikes
- Clean Covers
- Clean Frame
- Clean Pedals
- Inspect Drive Belt
- Inspect Alternator Brushes
- Inspect Cranks
- Check Electrical Connections
- Check for Proper Resistance Levels
- Check Battery
- Record Usage/Hours
- Diagnose Errors
Strength
- Lubricate Guide Rods with Special Cleaner
- Grease Fittings
- Check Bushings
- Tighten Nuts
- Check Upholstery for Tears or Excessive Wear
- Adjust Plates
- Check Cables for Fraying & Proper Tension
- Check Functionality of Machine for Safety
Spin Bikes/Ellipticals
- Clean Handlebars
- Clean/Polish Chrome
- Clean Flywheel
- Clean Hub Assembly
- Clean & Inspect Turbo Chain
- Adjust/Tune Up Bike for Proper Tension and Performance
- Lubricate All Moving Components
- Lubricate Bearings
- Lubricate all Pop-In Pin Assemblies
If you have never had the equipment looked at properly, a one-time PM is the usual place to start — we carry out the full maintenance visit and write up a repair quote for anything we find, so you get a condition report and a costed list rather than a surprise.
Facilities we serve
Gym equipment repair for every kind of facility
The machines are the same everywhere; what changes is who notices a fault, how the budget works and what downtime costs. Pick yours.
- Apartment & Condo Fitness Rooms
- Health Clubs & Commercial Gyms
- Municipal & Recreation Facilities
- Community & Non-Profit Facilities
- Corporate Wellness Centers
- Home & Residential Equipment
- Property-Managed Portfolios
- Hotels & Hospitality
- Fire and Police Station Fitness Rooms
- HOA Fitness Rooms
- Senior Living and Active Aging
- Colleges and Universities
- Medical, Rehab and Therapy Facilities
Where we work
Gym equipment repair across Texas
More than 300 Texas cities, from the four big metros to East, North and Central Texas and the Hill Country. A travel charge applies beyond 50 miles from our office or from a major metro area, and it is stated in the quote rather than added afterwards.
Dallas-Fort Worth
- Dallas
- Fort Worth
- Arlington
- Irving
- Plano
- Frisco
- Grand Prairie
- North Richland Hills
- Addison
- Allen
- Argyle
- Azle
- Bedford
- Burleson
- Carrollton
- Cedar Hill
- Coppell
- DeSoto
- Denton
- Euless
- Flower Mound
- Forney
- Garland
- Grapevine
- Haltom City
- Haslet
- Hurst
- Joshua
- Keene
- Keller
- Lancaster
- Lewisville
- Little Elm
- Mansfield
- McKinney
- Mesquite
- Midlothian
- Prosper
- Red Oak
- Richardson
- Roanoke
- Rockwall
- Rowlett
- Southlake
- The Colony
- Trophy Club
- Waxahachie
- Weatherford
- Wylie
North Texas
Texas Hill Country
Our team
The people who answer the phone and show up
Technicians in Dallas-Fort Worth, Houston and Austin, and the service coordinator who schedules your visit. Our technicians are factory trained, so manufacturer warranty labor is handled alongside ordinary repairs.
Mary SmithDirector of Service Operations
Jessica KhamvongsaService Coordinator
Jeremy ToddDallas Technician Supervisor
Josh GomesAustin Technician
Cory JamesDallas Technician
Eric StanaDallas Technician
Allen ZatopekHouston Technician
Zach SmithLead Dallas Technician
Reviews
What our clients say
- ★★★★★
“Levi is the technician that works on our apartment gym and he is incredibly reliable and professional, always going above and beyond to ensure everything is in top condition. Highly recommend him, and his company!”
Jaidan Serna · Google review - ★★★★★
“My home treadmill quit working and I called On Site to help me get it fixed. They were able to come out quickly and diagnosed my treadmill. I had to wait for parts to come in, but they got the job done as soon as they arrived.”
Samuel Zach · Google review - ★★★★★
“Highly recommend On Site Fitness Service. They are very helpful and easy to work with. My experience there was fantastic.”
Bill Gafford · Google review
Case studies
Real repairs, from our technicians’ notes
What was wrong, how it was found and what the warranty covered, with the customer left unnamed. All case studies
Dallas, TX · StairMaster 4G StepMillA StairMaster StepMill That Would Not Move, and Needed No Parts
Brake sensor realigned; no parts needed.Read the case study
Houston, TX · Star Trac 4 Series treadmillFour Faults on One Star Trac Treadmill at a Houston Apartment Gym
Console, drive motor and incline motor replaced; tested with no issues.Read the case study
Austin, TX · StairMaster 4G StepMillThe StairMaster StepMill That Kept Pausing Itself in Austin
Fixed with a new lower control board, then tested four times.Read the case study
Brands
Brands we service
Life Fitness, Precor, Matrix, Cybex, Star Trac, Technogym, Freemotion, Spirit, TRUE Fitness, StairMaster and many more. We service more than 20 brands with factory-trained technicians, and the list is a sample, not the limit — if your brand is not named here, ask. Brands we repair
From the blog
Fitness equipment maintenance advice
September 26, 2021How often should gyms inspect their equipment?
High-traffic gyms should have equipment professionally inspected at least quarterly (every 3 months), with monthly checks on heavily used…Read the article
April 20, 2022Preventative Maintenance for Fitness Centers
Preventive maintenance keeps fitness-center equipment safe, reliable, and long-lasting.Read the article
February 4, 2023Why it’s Important to Use Certified and Insured Fitness Equipment Repair Companies
Using a certified, insured repair company protects your facility from liability and poor workmanship.Read the article
FAQ
Questions we are asked most
What does On Site Fitness Service do?
We repair, maintain and install commercial and home gym equipment where it stands, across Texas: treadmills, ellipticals, bikes, stair climbers, rowers and strength machines. Since 2007 our factory-trained technicians have completed more than 30,000 service calls in over 300 Texas cities.
Which parts of Texas do you cover?
More than 300 Texas cities, including Dallas-Fort Worth, Houston, Austin and San Antonio, where there is no travel charge. Beyond 50 miles from our office or a major metro area a travel charge applies, and it is stated in the quote. See our service areas.
How quickly can a technician come out?
We are usually out within 48 to 72 hours. If the repair needs a part, parts typically arrive in 5 to 7 business days, so a repair that needs one takes about two weeks end to end. Nobody in this industry stocks every part for every model, which is why the first visit identifies the exact part.
How is a repair priced?
Every repair, warranty job and diagnostic is quoted for that property and approved before work starts. Preventive maintenance is the one service priced across a portfolio of properties, with volume discounts.
Do you handle manufacturer warranty repairs?
Yes. We are an authorized service center for Core Health & Fitness (StairMaster, Star Trac, Nautilus), Johnson Health Tech (Matrix, Vision, Horizon), Spirit Fitness, FreeMotion, Icon and Echelon, so covered warranty labor is billed to the manufacturer rather than to you. See warranty service.
What do your preventive maintenance plans include?
There are three: Silver, Gold and Platinum, visited monthly, quarterly or bi-annually, with quarterly the most common. Every tier produces a machine-by-machine report, and plans are priced on the number of cardio and strength machines. See the full checklists.
Do you repair home gym equipment too?
Yes. The same technicians service home and commercial equipment, from a single treadmill in a house to a full apartment, hotel or health club fitness room.
Which brands do you repair?
More than 20, including Matrix, Star Trac, StairMaster, Precor, Life Fitness, Cybex, Spirit, Echelon and FreeMotion. That is a sample, not the limit, so ask about anything not named. See brands we repair.
Get in touch
Need a technician?
Request service online and a service coordinator will schedule the visit and send the quote for your property — or call us during office hours.
- Phone800-730-5802
- Emailservice@onsitefitnessservice.com
- Office1100 N. 28th Ave., Ste. 400
Irving, TX 75063 - HoursMonday to Friday, 9:00am–5:00pm